“Responsible Design” For Connected Devices

July 29th, 2013

Don Norman on connected devices:

A standard response to this dilemma is to put the burden on the individual: it is our responsibility to use technology responsibly. I agree in theory, but not in practice. I know all too well the temptations of distraction—all that fascinating news, all those friends who send me status reports and wish me to respond with my own. I find it easy to succumb—anything to avoid the difficult, dreary concentration required to accomplish anything of value. I’ve often had to unplug my computer from the Internet to complete my work. The providers of these technologies must share the burden of responsible design.

Yes, yes, yes. That’s exactly right. Device makers and software developers all have a responsibility for what their creations allow, or what incentives they create for people. “People should use it smarter” isn’t an acceptable response.