A User Study of the iPad Square App

June 12th, 2010

Interesting study by UX Magazine of the iPad Square application in day-to-day use:

And as a shared device, the iPad invites social interaction.

This actually proves to be somewhat of a pain point in the user experience of Square on the iPad, as customers are drawn to interacting with (or at least observing) their payment transactions. Yet iPad users today are now largely removed from the transaction, apart from providing their credit card as a form of payment.

It sounds like the Square application should be used in these circumstances primarily by the customer themselves, rather than the employee.

This raises an interesting idea: iPads, if they get a front-facing camera in the future, could allow customers to scan their product and complete the order process all on their own (like the self-check out at grocery stores).