Apple’s Best, Apple’s Worst

September 19th, 2013

This section from USA Today’s interview with Craig Federighi and Jonathan Ive highlights what makes Apple an exceptional company, and also their greatest weakness:

“This right here is what I love about Apple, this incredibly sophisticated powerful technology that you’re almost not aware of, it absolutely blows me away,” he says. “You can’t get this without working cross-functionally.”

Federighi is quick to admit that any engineer tasked with such a challenge would be sure to call attention to his brilliant work. “You know, you’re going to have some big message saying ‘Scanning!’ and buzz-buzz-zzz-zzz later it says ‘Authenticated,’ blink-blink-blink, with 10 seconds of animation,” he says, as Ive starts laughing.

“Ultimately we realized all that had to disappear,” says Federighi. “If it disappears, we know we’ve done it.”

That’s absolutely what is special about Apple, the focus on using technology in truly meaningful ways rather than to pad specification lists. But Apple’s talent for doing so with hardware and hardware and software hasn’t really extended into web services.

I’m not sure why that is. It could be that while Apple culturally believes in good design and integrating hardware and software, since those values have been with Apple since the very beginning, building terrific web services has never been something they’ve truly believed in as a company. I wonder, then, whether a part of Tim Cook’s management re-organization (which this USA Today piece seems to be meant to show the results of) is building that cultural focus and appreciation for web services.